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What You Need to Know About Our Terms

When you open an account with bersama138, you enter into an agreement with us that covers how your account works, how your money moves through DANA, OVO, GoPay…

Account Security & VerificationPayment Terms & Withdrawal ProcessData Protection & Privacy
bersama138 What You Need to Know About Our Terms
REACH US ANYTIME

Contact Us About Your Account

Team online

Live Chat Support

Open the chat icon in the lobby between 09:00 and 23:00 (GMT+7) on weekdays. Our team answers account questions, term clarifications and payment issues within minutes.

Email Escalation

Send detailed account or payment concerns to our email support. We respond within 24 hours. Use this channel for formal requests or document submission for verification.

In-Account Messages

Check your account inbox for messages about term updates, verification requests or security alerts. We'll notify you there if we need information or if your account status changes.

HOW WE PROTECT YOU

Security, Data & Your Rights

Login & Account Security

Your password stays encrypted on our servers. We do not store payment card details; DANA, OVO, GoPay and QRIS handle…

Data Retention & Privacy

We keep your account data for as long as your account is active, plus a retention period required by Indonesian…

Cookie & Tracking Use

Our site uses cookies to keep you logged in and to track your activity for fraud prevention.

Withdrawal Verification

When you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your identity and payment method match your…

Request Account Changes

To update personal details, request a payment method change, or ask for a data export, contact our support team via…

Dispute & Appeals Process

If you dispute a transaction or account closure, email support with details and evidence.

What You Ask Us About Terms & Conditions

No. Our terms allow one account per person. Multiple accounts breach our terms and will be closed, with balances forfeited. We detect duplicates through identity verification and payment method matching.

Use the 'Forgot Password' link on the login page. We send a reset link to your registered email within seconds. Click it to create a new password. If you don't receive the email, check spam or contact support.

Yes. These payment networks handle encryption directly; we never store your payment details. We verify each deposit before crediting your account, and we flag unusual patterns for fraud prevention.

Withdrawals to DANA, OVO, GoPay or QRIS typically clear within 1 to 3 hours once verified. First-time withdrawals may take 24 to 48 hours because we verify identity and payment method. If delayed, contact support.

We can close accounts if you breach terms — underage play, fraud, or payment disputes — but we will notify you. Immediate closure happens only for active fraud or security threats. You receive written notice within 7 days.

We collect name, date of birth, email, phone and payment details for account verification and fraud prevention. We keep this data while your account is active, plus a legal retention period. You can request deletion after account closure.

Start with our live chat team (09:00 to 23:00, GMT+7, weekdays) or email support for formal disputes. We investigate and respond within 10 business days. Escalation follows Indonesian law where local law permits.