Reference

Legal Framework Built Around Your Account

When you open an account on bersama138, your deposits, withdrawals and personal data follow a documented legal structure specific to how we operate in Indonesia.

Account verification requiredData handling transparentWithdrawal verification enforcedSupport available in English
Explore Lobby Read FAQ
bersama138 Legal Framework Built Around Your Account
LEGAL CONTACT ROUTES

How to Reach Us About Legal Questions

Team online

Live Chat Support

Our support team answers account security, withdrawal hold and data-request questions Monday to Sunday, 08:00 to 22:00 Western Indonesia Time. Open the chat widget in your account lobby.

Email Support

Send legal inquiries, account closure requests and data-access forms to [email protected]. We respond within two business days. Include your account ID and registered email for faster processing.

Account Settings

Review your legal agreements, payment history and personal data directly in Settings > Legal & Privacy. Download copies of our current terms, privacy policy and account statements anytime.

SECURITY AND DATA HANDLING

How We Protect Your Account and Information

Account Verification

When you register, we collect your name, email, phone and identity document.

Data Retention

Active account data stays in our systems for as long as your account is open.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS account, we verify that the recipient matches your account…

Cookie & Tracking

We use cookies to keep you logged in, recognize your device and prevent fraud.

Data Access Requests

You can request a full copy of your personal data, transaction history and account communications. Send your request to support@bersama138.

Dispute Resolution

If you believe a withdrawal was delayed or a transaction was unauthorized, contact our support team within seven days with…

Answers to Your Legal and Account Questions

When you close your account, we stop processing deposits and stop all activity. Your transaction history remains on file for three years under local payment law. Personal data like your name and identity details are securely deleted after that period. You can request immediate deletion of non-transaction data by contacting our support team.

Yes. Deposits and withdrawals to and from DANA, OVO, GoPay and QRIS accounts are processed through encrypted channels. Each transaction is verified against your account registration. If a deposit fails, the funds return to your wallet automatically within one business day.

Withdrawals via DANA, OVO and GoPay usually reach your account within five minutes after verification. QRIS transfers and bank wire requests take one to three business days. Verification holds any withdrawal that doesn't match your registered details — we contact you before processing resumes.

You can update your email and phone number anytime in Settings > Account Details. Your registered name and identity document cannot be changed once verified. If you need to update identity information, close your account and register a new one with the correct details.

If a deposit fails but was charged to your wallet, report it within seven days with your transaction ID. If a withdrawal is delayed beyond the stated timeframe, we investigate at no cost. Deposit chargebacks are handled through your payment provider; we coordinate with them to reverse unauthorized charges.

Reach our support team via live chat (Monday-Sunday, 08:00-22:00 Western Indonesia Time) or email [email protected]. For data-access requests, privacy complaints or account security issues, include 'Legal Inquiry' in your subject line and provide your account ID.

We do not sell your personal data. Your information is shared only with payment processors (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals, and with our fraud-detection partner to verify account security. We keep all sharing restricted to what's necessary to run your account.

Related Pages

bersama138 Indonesia bersama138 Casino bersama138 Login FAQ Register