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How We Protect Your Privacy at bersama138

When you open an account with us, your personal information—from your login to your deposit history—stays secure and private.

Data encrypted on all devicesPayment details never sharedYou control your account info
bersama138 How We Protect Your Privacy at bersama138
REACH US ANYTIME

Contact Us About Your Privacy

If you have questions about how we handle your data, want to update your information, or need to request access to your account history, our support team is ready. We respond to privacy requests within five business days and can walk you through every option in your account settings.

Team online

Live Chat Support

Open the chat widget in the bottom-right corner of your lobby. Our team responds in minutes during peak hours and will direct your privacy request to our data team.

Email Requests

Send your privacy inquiry to [email protected] with your account username. We confirm receipt within 24 hours and process standard requests by day five.

Account Settings

Update your contact details, phone number and email directly in Settings > Profile on desktop or via the menu icon in the mobile app. Changes take effect immediately.

SECURITY & CONTROL

How We Keep Your Information Safe

We use encryption technology to protect data in transit between your device and our servers. Your account password is hashed and never stored in plain text.

Encryption Standard

All data traveling between your device and bersama138 servers uses TLS 1.

Password Security

Your password is hashed using industry-standard algorithms. We recommend 8+ characters with a mix of letters, numbers and symbols.

Payment Token System

When you save a DANA, OVO, GoPay or QRIS account, we store a token—not your actual banking details.

Two-Factor Verification

For account changes, large withdrawals and security resets, we send a one-time code to your phone.

Data Retention Windows

We keep gameplay logs for 12 months. Transaction records and KYC documents are retained for seven years per regulatory requirements…

Your Right to Access

Request a full copy of your account data anytime via our Data Request form in Settings.

Privacy Questions Indonesia Players Ask

Below are the most frequent questions we hear about data handling, account privacy and your rights. If your question isn't listed, our support team in Medan and Semarang can explain any aspect of our policy in detail.

No. We share your information only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-prevention services and where local law requires it. We never sell your data for marketing. Your gameplay history stays confidential and is never passed to third-party casinos or advertisers.

Yes. Contact our support team to request account closure. We'll delete your personal profile and login details within 30 days. However, transaction records required by law (payment proof, withdrawals) are retained for seven years for regulatory compliance.

Deposit and withdrawal records are kept for seven years to meet compliance timelines in supported regions. You can view your transaction history anytime in your Account > History. Earlier records older than 12 months may require our support team to retrieve from backup storage.

Never. Your password is hashed on our servers and no staff member—including support—can see it. If you forget your password, we send you a reset link via email. Support staff can only help you regain access by verifying your identity through security codes.

Your account and data remain secure indefinitely. We don't delete inactive accounts. If you want to close your account due to extended absence, request closure and we'll begin the deletion process. Otherwise, your data stays encrypted and protected until you choose to delete it.

Yes. We use cookies to keep you logged in, track your preference settings and prevent fraud. Analytics cookies help us understand how you use the lobby on desktop versus mobile. You can disable cookies in your browser, but some features like automatic login may not work smoothly. We never use tracking pixels to follow you outside our platform.

Go to Settings > Profile on your account dashboard. Update your email or phone number directly. For security, we'll send a confirmation code to your old contact method first. Once verified, the new details take effect immediately and are used for all future support, withdrawals and notifications.